Privacy policy

Enzo is a tool property-management teams use to keep track of the homes they look after: tasks, equipment, vendors, photos and messages. It is operated by HullGrade LLC. This page says what information the app holds, where it goes, and what you can do about it.

Who puts information in

Accounts are created by invitation from an organization (a property-management company) that uses Enzo. That organization decides what goes into its workspace and who can see it. Enzo stores it on the organization's behalf.

What the app holds

• Your account: name, email address, a scrambled (hashed) password, an optional profile photo, and your notification settings.
• Your organization's work: properties, equipment, vendors, tasks, checklists, notes, photos and files, group messages, comments and an activity history of who changed what.
• Devices: a push-notification address for each browser or phone you turn notifications on for, so alerts can reach it.
• Sign-in records: when sign-ins happen and fail, to stop password guessing.

The app has no advertising and no analytics or tracking tools. Nothing is sold or shared for marketing.

The Enzo assistant

Inside the app is an assistant, also called Enzo, that answers questions and drafts tasks. It runs on a model provided by Anthropic. The assistant does nothing for you until you agree: the first time you use it, the app shows what follows and asks for your consent.

• What goes to Anthropic: the messages you type to Enzo, and the parts of your workspace it needs to answer: the properties, equipment, vendors and tasks relevant to your question, and any photo you have marked for Enzo to look at. Photos marked “reference only” are never sent.
• What Anthropic does with it: processes it to produce the reply. Under Anthropic's terms for business customers, it does not use this data to train its models.
• Your conversations are kept so you can come back to them. Threads you do not bookmark are deleted after 7 days.
• Review: the operator reviews Enzo conversations only in organizations that have given permission, and only to fix problems and improve it. Where that applies, the consent screen says so before you agree.
• Changing your mind: you can stop using Enzo at any time, and you can ask your administrator or us to withdraw your consent, after which Enzo will not run for you.

Who else handles the data

The app runs on services that store or carry data for it, and only for it:

• Vercel (hosting) and Neon (database), in the United States.
• Cloudflare (photos and files).
• Resend (the emails the app sends: invitations, password resets, confirmations).
• Ably (a signal that something new arrived, so pages refresh; it carries no content).
• Apple, Google and Mozilla push services, which carry notifications to your devices.
• Anthropic (Enzo, only with your consent, as described above).

Nobody else gets your data, unless the law requires it. Within your organization, the people your administrator has given access see the work they share with you.

How long it is kept

Your organization's work stays as long as the organization uses Enzo; it is the organization's record of what was done at each property. Nightly backups are kept for a limited time and then overwritten.

Deleting your account

You can delete your own account at any time from Profile → Delete account. Your sign-in, your assignments, your devices and your Enzo conversations are removed right away. Comments and messages you wrote stay in the organization's record under your name. An administrator can also remove you.

Children

Enzo is a workplace tool and is not meant for anyone under 16.

Changes and contact

If this policy changes in a way that matters, the app will say so when you next sign in. Questions go to support@enzohq.app.